Privacy Policy

Who we are

Our website address is: https://burnthewood.com.

Information we collect

We collect information to run our store, fulfill orders, and improve your experience.

If you use an ad blocker or a consent banner, your choices will be respected where technically possible.

We collect and use your mobile number to send SMS updates and marketing messages with your consent. We do not sell or share your mobile number with third parties for their marketing; reply STOP to opt out at any time (HELP for help), or contact [email protected].

How we use your information

To provide the store: process and deliver orders, returns, and customer support.
To communicate: order updates, delivery notifications, and important service messages.
To improve & secure: analytics, debugging, fraud prevention, and site security.
Marketing (optional): with your consent or as allowed by law (e.g., email offers you can unsubscribe from anytime).

Sharing your information

We share your information with trusted service providers who help us operate our store, for example:

Payment processors (e.g., Stripe/PayPal) to take payments.
Delivery & logistics partners to ship or deliver your firewood.
Hosting, security, anti‑fraud, analytics, and email tools that keep the site running.
Legal/Compliance: when required by law or to protect rights and safety.

We do not sell your personal information.

Cookies & similar technologies

WooCommerce and WordPress use cookies to keep your cart, remember your login, and power core features. We may also use analytics cookies to understand site performance.

You can control cookies in your browser settings.
Blocking essential cookies may affect checkout or account features.

If you use an ad blocker or a consent banner, your choices will be respected where technically possible.

Analytics & advertising

We may use privacy‑friendly analytics or services like Google Analytics to measure traffic and improve the site. If we run ads or remarketing, those providers may set their own cookies. You can opt out using your browser’s ad settings and any tools we provide on‑site.

Data retention

Orders & invoices: kept for up to 7 years to meet tax, accounting, and legal requirements.
Accounts: kept while your account is active. You can request deletion at any time.
Emails/support tickets: kept as long as needed to respond and for recordkeeping.
Analytics logs: retained for a limited period needed for troubleshooting and improvement.

Your rights & choices

Depending on where you live, you may have rights to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Portability of your data.
Withdraw consent (for example, marketing emails).

California (CPRA): you may have rights to know/access, correct, delete, and opt out of “sharing” for cross‑context behavioral advertising. We do not sell personal information. If we implement any ad features that qualify as “sharing,” we will provide a “Do Not Sell or Share My Personal Information” link.

To make a request: email us at [email protected]. We will verify your request as required by law.

Security

We use reasonable safeguards (including TLS encryption in transit, strong account practices, and routine updates) to protect your information. No method is 100% secure, but we work to protect data against unauthorized access and misuse.

Children’s privacy

Our store is not intended for children under 13, and we do not knowingly collect data from them.

International transfers

If you access the site from outside our operating country, your information may be processed where our providers operate. We use appropriate safeguards when required.

Do Not Track

Browsers may send a “Do Not Track” signal. Because there is no common standard, our site may not respond to these signals. We honor applicable consent choices you make on the site.

Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. We’ll post the new version with an updated effective date.

Contact us

Questions or requests?
Email: [email protected]

Have a Question?

Here you can find answers to our most frequently asked questions. You can also reach out to us at any time and we will be happy to assist you.