Terms & Conditions

Welcome to burnthewood.com (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website and store, operated on WordPress and WooCommerce, and any purchases you make from us. By using the site, you agree to these Terms.

Contact
Burn the Wood
3804 Roswell Rd NE #1,
Atlanta, GA 30342
[email protected]

Using our site/ SMS Messaging

You must be at least 18 years old (or the age of majority in your area) to place orders.
Keep your account login secure. You’re responsible for all activity under your account.
We may update the site, change products/prices, or limit access at any time.
Message frequency details, i.e., “You should expect to receive 2-3 SMS messages from us per week.”
Opt out information, i.e., “Reply STOP to stop receiving SMS messages from us.”
Pricing disclosures, i.e., “Message and Data rates apply and vary based on your carrier/plan.”
Support contact email [email protected]

Orders, pricing & payment

Placing an order: Your order is an offer to buy. We’ll confirm receipt by email; acceptance occurs when we charge your payment method and send a shipping/delivery confirmation.
Pricing & availability: We try to be accurate but errors can happen. If a price or availability error occurs, we may cancel or contact you for instructions before fulfillment.
Taxes & fees: Applicable taxes, delivery, stacking, pallet/bag deposits, and other charges are shown at checkout.
Payment: We accept the payment methods shown at checkout (e.g., card, PayPal). Payments are processed by third‑party providers; we do not store full card numbers.

Firewood products: natural variation & definitions

Natural product: Firewood varies in species mix, length, split size, appearance, moisture content, and weight. Small debris/bark is normal.
Volume: Unless otherwise stated, a “cord” equals 128 cubic feet of tightly stacked wood (typically 4′×4′×8′). “Half‑cord,” “face cord,” “rack,” or “bundle” sizes are described on the product page and may vary by region; we’ll follow the description at checkout.
Moisture & seasoning: “Seasoned,” “kiln‑dried,” or similar labels reflect our processing targets, but exact moisture can vary with weather and storage.
Pests & quarantines: We follow reasonable handling practices, but natural wood can contain insects. We comply with any local movement restrictions.

Delivery, access & risk of loss

Service area & timing: We deliver to the areas shown on the site. Delivery dates/times are estimates and can shift due to weather, access, or safety concerns.
Drop location: Unless stacking service is purchased, delivery is curbside or driveway only. You are responsible for choosing a safe, legal drop zone.
Access: You must ensure clear access for our vehicle and any equipment (e.g., pallets, bulk bags). We may refuse unsafe or obstructed deliveries.
Property surface conditions: We are not responsible for cosmetic damage to lawns/soft ground from ruts or to unsealed/fragile driveways from normal delivery equipment. Tell us in advance if surfaces are sensitive; we’ll do our best to accommodate.
Risk of loss: Title and risk transfer to you upon delivery to the designated drop location. Inspect the delivery promptly and contact us with concerns (see Section 6).

Stacking & add‑on services

If you purchase stacking or similar services, we will stack in a single accessible, safe location. We do not move wood through narrow passages, over landscaping, or into living spaces unless explicitly agreed. Additional labor beyond the purchased service may incur extra charges.

Order changes, cancellations & issues

Before dispatch: You may request changes or cancellation by contacting us. If your order has not been prepared or dispatched, we’ll refund in full. If preparation has started, a reasonable restocking or scheduling fee may apply.
After dispatch/delivery: Due to the nature of firewood, returns are generally not accepted after delivery. If we delivered the wrong product/quantity or there’s a material issue, contact us within 48 hours with photos and your order number; we’ll work to correct or replace.
Quality concerns: Moisture can fluctuate. If you believe your load is significantly outside the product description, notify us within 48 hours so we can assess and make it right when appropriate.

Subscriptions

If you enroll in recurring deliveries, the terms at signup (interval, price, cancellation window) apply. You can modify or cancel from your account before the next charge cutoff shown on your subscription page.

Safety notice

Burn only in code‑compliant fireplaces, stoves, or approved outdoor fire pits with proper ventilation.
Keep wood and fires away from children, pets, and combustibles; never leave fires unattended.
You are responsible for compliance with local burn bans, permits, and safety rules.

Promotions, coupons & gift cards

Promotions and coupons apply to eligible items only, cannot be exchanged for cash, and may have start/end dates or quantity limits. We may refuse or cancel misuse, fraud, or expired offers. Gift cards are subject to separate terms shown at purchase.

Reviews & user content

You may post reviews or comments where available. Don’t submit illegal, obscene, infringing, or misleading content.
By posting, you grant us a non‑exclusive, worldwide license to use, display, reproduce, and adapt your content for store and marketing purposes, consistent with our Privacy Policy.

Intellectual property

The site, logos, product photos, and content are owned by us or our licensors and protected by law. You may not copy, scrape, or use our content without permission, except for personal, non‑commercial use.

Third‑party services

We use third‑party providers (e.g., payment processors, delivery partners). Their services are subject to their own terms and policies. We’re not responsible for third‑party websites or practices.

Warranties & disclaimers

As‑is: Except as expressly stated on a product page or required by law, products and the site are provided “as is” and “as available.” Natural wood varies; we do not guarantee particular burn times, BTU output, or piece dimensions.
No guarantees: We do not warrant uninterrupted or error‑free site operation.

Limitation of liability

To the fullest extent permitted by law, we (and our owners, employees, and agents) are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits/revenue, arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the order that gave rise to the claim. Some jurisdictions do not allow certain limitations—your statutory rights remain unaffected where they apply.

Indemnification

You agree to indemnify and hold us harmless from claims, damages, and costs (including reasonable attorneys’ fees) arising from your misuse of the site or products, violation of these Terms, or infringement of others’ rights.

Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., severe weather, fires, strikes, pandemics, supply constraints, transport failures, government actions, or burn bans).

Governing law & disputes

These Terms are governed by the laws of the state of Georgia, United States, without regard to conflicts of law principles. Courts located in Fulton County, Georgia will have exclusive jurisdiction, except where consumer protection laws give you additional rights in your jurisdiction.

Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the site after changes means you accept the updated Terms.

Privacy

Your use of the site is also governed by our Privacy Policy, available on our website.

Have a Question?

Here you can find answers to our most frequently asked questions. You can also reach out to us at any time and we will be happy to assist you.